Common questions, answered straight.

• A driver’s license issued at least one year ago
• Passport or ID card
• A credit or debit card in the main driver’s name is required for the security deposit, regardless of whether the rental fee is paid in cash

Drivers must be between 23 and 73 years old and hold a valid driving licence. If the driver does not meet the standard age requirements, an additional age-related insurance surcharge may apply. For more information, please refer to the Extras section.

Basic insurance coverage, including Third-Party Liability (TPL), is included with all rentals. For greater peace of mind, you may choose optional protection packages that reduce or eliminate your financial liability, only in the event of an accident involving another vehicle. Additional coverage options are available when booking online or upon vehicle collection.

Yes. Additional drivers can usually be added for an extra fee. They must present:

• A valid driver’s licence
• Passport or ID card

Only drivers listed in the rental agreement are permitted to drive the vehicle. If the vehicle is driven by an unauthorised driver, the insurance coverage will be invalid.

Yes. Upon vehicle collection, a security deposit will be required to cover potential damage during the rental period. The deposit amount will be temporarily held on the main driver’s credit or debit card for the entire duration of the rental. Once the vehicle is returned in the same condition, the deposit hold will be released. Depending on your bank, this process may take between 7–21 working days for credit cards and potentially longer for debit cards. If the main driver’s card does not have sufficient funds available for the deposit, the rental will be declined.

Once the vehicle has been returned in the same condition in which it was collected, we immediately complete our part of the security deposit release process and provide you with a deposit release receipt. Depending on your bank and card issuer, the released amount typically becomes available in your account within 1–21 business days.

We accept Visa, Mastercard, and American Express credit and debit cards. Prepaid cards are not accepted.

Please visit our Terms & Conditions page for detailed information regarding our cancellation policy.

No. Transporting or driving the vehicle off the island by ferry or any other means is strictly prohibited.

Yes. Booking in advance usually offers:

• Better prices
• Greater vehicle availability

Our fuel policy is “Same to Same”. The renter must return the vehicle with the same amount of fuel it had at the time of collection. If the vehicle is returned with less fuel, the customer will be charged for the difference. No refund will be provided if the vehicle is returned with more fuel than originally supplied.

Yes. You may request an extension at any time before the rental period ends, subject to vehicle availability (availability must be confirmed.). Please note that extending the rental period may affect the total rental cost. To extend your rental after collecting the vehicle, please contact Maistrali Car Rental directly.

Yes. Every rental includes 24/7 roadside assistance for your safety and convenience. If you experience a mechanical breakdown, a flat tyre, a lockout, or any other emergency, our support team is available at any time to assist you.

In the event of an accident, you must immediately contact the Accident Care number to report the incident and complete an accident report. You should then notify Maistrali Car Rental either by phone at +30 22810 306796 or by email at rental@maistraligroup.gr for further instructions. In the event of a vehicle breakdown, please contact Maistrali Car Rental first. If advised, you should then contact Roadside Assistance.

Maistrali Car Rental guarantees a vehicle category, but not a specific model. Vehicles within the same category may come from different manufacturers but will offer similar features and specifications to those confirmed at the time of booking.

If you expect to be delayed, please inform us as soon as possible. Late returns may result in additional charges, depending on the duration of the delay. Keeping us informed helps avoid unnecessary charges.

Pets are not allowed in the rental vehicle during the rental period.

There are many large public parking areas available in both Hermoupolis and Ano Syros, including free and paid parking options. Detailed parking information and recommendations are provided by Maistrali Car Rental during vehicle pick-up.