Terms & conditions
1. Reservations
Reservations: All reservations are made based on the vehicle category, not for a specific model.
In case of non-availability of a vehicle in the category pre-selected by the customer, always with reference to a confirmed reservation, Maistrali Car Rental reserves the right to provide to the customer a higher category vehicle, at no extra charge.
Driver’s Age: The driver must be at least 23 years old and maximum 73 years old.
Drivers aged 21–22 years and 74–79 years may rent a vehicle upon payment of the applicable Young / Senior Driver Fee and subject to the terms and conditions of the Lessor.
Driving License: The Driver must have a valid driving license issued at least one year ago.
The driver must have a valid driving license or an international driving license for citizens of non-EU countries along with their regular driver’s license.
In order to rent a 125cc or 200cc scooter, the driver must hold a motorcycle driving license category A, A1 or A2, issued at least one year ago.
Helmet for Scooter Rental: A helmet is provided for renters, according to European specifications.
Traffic Violations – Fines: All fines and penalties are the renter’s responsibility.
2. Payment Methods – Security Deposit – Rental Conditions
Payment Methods: For the completion of a reservation, a 40% prepayment is required to confirm the booking.
The prepayment can be made via bank deposit (IRIS Payment), PayPal, or credit/debit card.
The remaining rental amount can be paid upon vehicle delivery by cash or credit/debit card.
A valid credit/debit card is mandatory as a guarantee for all vehicle categories, regardless of the selected payment method.
Security Deposit: The security deposit is pre-authorized upon approval by the Lessor.
The amount of the pre-authorized security deposit is determined by the Lessor based on the vehicle category, rental value, rental duration and season (low or high season).
For all vehicle categories, the renter is required to provide a valid credit or debit card accepted by the Lessor for the security deposit and rental pre-authorization.
Even when the rental amount is paid in cash, a valid credit/debit card remains mandatory for the security deposit.
The security deposit is refunded upon expiration of the rental agreement, provided that no additional claims or charges arise.
Refund processing may take approximately 14–25 business days, depending on the issuing bank.
Minimum Rental Period: The minimum rental period is one (1) full day (24 hours).
Any delay exceeding one (1) hour after the initial 24-hour rental period will be charged as one additional rental day.
In the event of breach of any term of the rental agreement, the security deposit or part of it may be forfeited.
The renter and any additional driver shall remain liable for any financial damage exceeding the amount of the security deposit.
3. Cancellation Policy
(a) Cancellation 20 days or more before the pickup date: full refund.
(b) Cancellation between 19 and 11 days before pickup: 50% refund.
(c) Cancellation or modification less than 10 days before pickup, no-show, or cancellation/modification during the rental period: no refund.
4. Pickup Policy
The vehicle will be held for up to two (2) hours after the agreed collection time.
If the renter expects to arrive later, they must contact us. Otherwise, the reservation may be cancelled.
5. Insurances
Basic Insurance
Cars: Third-party liability insurance is provided in accordance with local legislation, covering bodily injury to third parties, third-party property damage and personal driver accident.
Scooters: Third-party liability insurance is provided in accordance with local legislation, covering bodily injury and third-party property damage.
Collision Damage Waiver (CDW) – Scooters
Customer liability is reduced to €400 with an additional daily charge of €7.
Valid only for accidents involving another identifiable vehicle.
Any accident, damage or incident resulting from the renter’s actions, fault or negligence is not covered.
Collision Damage Waiver (CDW) – Cars
- €900 excess for categories A, S, B, B1, C1, D, E, G1, G2 and GH (daily cost €8).
- €2,500 excess for categories CSUV, GSUV, F7D and J (daily cost €20).
Valid only for accidents involving another identifiable vehicle.
Any accident, damage or incident resulting from the renter’s actions, fault or negligence is not covered.
Super Collision Damage Waiver (SCDW)
- €450 excess for categories A, S, B, B1, C1, D, E, G1, G2 and GH (daily cost €12).
- €1,500 excess for categories CSUV, GSUV, F7D and J (daily cost €35).
Valid only for accidents involving another identifiable vehicle.
Any accident, damage or incident resulting from the renter’s actions, fault or negligence is not covered.
Full Damage Waiver & Wheels / Underside / Glass (FDW + WUG)
Reduces customer liability to €0 in the event of a qualifying accident.
- Categories A, S, B, B1, C1, D, E, G1, G2 and GH: €30/day.
- Categories CSUV, GSUV, F7D and J: €70/day.
Valid only for accidents involving another identifiable vehicle.
Any accident, damage or incident resulting from the renter’s actions, fault or negligence is not covered.
Details are available under the “Extras” section.
Important Insurance Conditions
A Young Driver Surcharge applies to drivers aged 21–22 years, provided they have held a valid driving licence for at least 24 months prior to the vehicle pickup date.
Drivers aged 74–79 years may rent a vehicle upon payment of the applicable Senior Driver Fee, presentation of a valid driving licence and subject to the Lessor’s approval.
Insurance protections apply only in the event of a traffic accident involving another identifiable vehicle.
Coverage is not valid for single-vehicle damage, incidents resulting from negligence, or cases without third-party involvement.
In all other circumstances, the renter will be held fully liable and charged the total cost of the damage caused to the rental vehicle.
The renter is responsible for reporting any accident to the Traffic Police and the Lessor immediately, providing the full details of the other party involved.
The renter must also provide the Traffic Police report and complete and sign an accident report upon returning the vehicle.
Otherwise, the insurance cover (CDW, SCDW, FDW and WUG) shall not apply.
6. Exceptions – Non-Covered Damages
Charges for any of the damages listed below will be charged directly to the renter, including but not limited to:
- Antennas
- Trays
- Damage to locks
- Lost or damaged keys
- Windshield wipers
- Interior damage
- Spare key and vehicle jack
- Hubcaps
- Lights
- Fuel cap
- Upholstery damage
- Roof damage
- Damage caused by roof racks or luggage carried on them
- Extreme dirtiness
- Personal belongings left inside the vehicle
- Damage caused by negligence
- Fuel errors
- Damage to baby or child seats
- Battery discharge due to electrical devices left switched on
- Loss of vehicle documents
- Loss of registration plates
The company is not obligated to replace flat tires or repair damage to audio equipment (radio, CD/MP3 player, etc.).
The company is not responsible for reimbursement of telephone, taxi or hotel expenses.
Insurance becomes void in cases including, but not limited to:
- Driving under the influence of alcohol or drugs.
- Driving by a person not stated in the rental agreement.
- Intentional damage.
- Off-road or non-asphalt road driving.
- Driving without due care and attention.
- Damage caused by negligence.
- Traffic violations.
The renter must always lock the vehicle whenever it is left unattended and return it in the same condition as received.
The renter must notify Maistrali Car Rental immediately, and no later than 24 hours, of any accident or damage. Otherwise, the renter assumes full responsibility for all resulting damages.
The total amount relating to any damage or loss of the vehicle is payable directly by the renter to Maistrali Car Rental, even if the renter is covered by credit/debit card insurance.
7. Additional Terms
Road Assistance: All Maistrali vehicles include 24-hour roadside assistance. Contact details are provided in the rental agreement.
Personal Belongings & Valuables: The Company is not liable for personal belongings or valuables that are lost, stolen or damaged during the rental period or following an accident.
Delivery / Collection: Delivery and collection from our stations, the port and the airport are provided free of charge.
Ship Transfer: Vehicle travel or transport outside the island is strictly prohibited.
After Office Hours Service: Our stations operate between 09:00 and 21:00. Deliveries or collections outside these hours are subject to an additional charge of €30.
Additional Driver: €4/day per additional driver (maximum 4 drivers). Additional drivers must present a valid driving licence together with a passport or ID. Minimum and maximum age restrictions apply.
Baby / Child Seat: Available upon request, subject to availability, at €6/day.
Fuel Policy: The vehicle must be returned with the same fuel level as at pickup.
If returned with less fuel, the renter will be charged for the difference.
No refund is provided if the vehicle is returned with more fuel than at collection.
Pets: Pets are not allowed in the vehicle during the rental period.
Changes: Rates, terms and conditions may change without prior notice.
For any further information, please contact us by email at rental@maistraligroup.gr or by phone at +30 22810 306796.